Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable whether the information or opinion is true or not; and whether the information or opinion is recorded in a material form or not. For example, this may include your name, age, gender, postcode and contact details.
We may collect the following types of personal information:
We may collect these types of personal information either directly from you, or from third parties. We may collect this information when you:
We may collect, hold, use and disclose your personal information for the following purposes:
We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.
We may send you direct marketing communications and information about our services. Our communications will be in accordance with the Spam Act and in a way that is consistent with the Principles set out in the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg. an unsubscribe link).
We may de-identify your personal information and provide the de-identified information to other third parties for research purposes.
We may store personal information in the “cloud”, which may mean that it resides on servers which are situated outside Australia.
We will, however, take reasonable steps to ensure that any overseas recipient will deal with such personal information in a way that is consistent with the Australian Privacy Principles.
We may collect personal information about you when you use and access our website.
While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.
We may also use 'cookies' or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.
We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.
You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your personal information or in the way you request. Where this is the case, we will give you written notice of the reasons why. We may also need to verify your identity when you request your personal information. We may charge you a fee to cover our costs in providing you access to the information.
If you think that any personal information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.
Any concerns about the way we have handled personal information should be directed in writing to us. We consider all complaints and respond by taking any reasonable steps we consider necessary. We will notify you of our response. If you are unsatisfied with our response, you may complain to the Australian Information Commissioner:
Street Address: Level 3, 175 Pitt Street, Sydney 2000
Mailing address: GPO Box 5218, Sydney NSW 2001
Fax: +61 2 9284 9666
1800 77 6789